If you're having problems signing in:
Try again. As you enter your email address and password,
verify that you're typing correctly. Your email address and password are
case-sensitive, so make sure the CAPS LOCK key on your keyboard is off.
If you've forgotten your password, click the My
Account link at the top of your screen, and then click I
forgot my password. You will be asked for some information to verify
your identity. Once verified, you will be able to create a new password.
If you've recently changed your password, it can take up to 20 minutes
for it to reset in our system.
Close your Web browser and open it again. Type start.earthlink.net into the Address
or Location bar and press ENTER
or RETURN. Try to sign in again.
If you're still having problems, make sure your Web
browser is set to accept cookies. In order for your myEarthLink page to
"remember" who you are and deliver you all your customized information
and services, we must put a cookie (a small test file that stores your
preferences) in your browser. You will not be able to sign in to myEarthLink
if your browser is not configured to accept cookies automatically (or
alert you before accepting one).
To change your Web browser's cookie settings, do the following:
Internet Explorer (Windows) users: In version 6.0, go to the
Tools menu, and choose Internet Options. Click
the Privacy tab. Click the Advanced button. Check the box labeled Override
automatic cookie handling. Select the Accept radio button under First-party
Cookies and Third-party cookies. Check the box labeled Always allow session
cookies. Click OK. Click OK again.
Internet Explorer (Macintosh) users: In version 5.0 and later,
go to the Edit menu and choose Preferences (Mac OS X users: from the Explorer
menu, choose Preferences). In the left menu pane, click on Cookies (you
may have to click the small arrow next to Receiving Files to see the Cookies
option). On the right, find the pull-down menu labeled When receiving
cookies and select Ask for each cookie. Click OK.
Netscape Navigator (Windows and Macintosh) users: In version
7.0, go to the Edit menu and select Preferences. In the left menu pane,
under Privacy & Security, click on Cookies. In the right pane, select
the Accept all cookies radio button and check the box labeled Ask me before
storing a cookie. Click OK.
*NOTE: Once you've changed your browser's cookie settings, you will
receive a warning whenever any cookie is sent.
You will have the option of declining the cookie. To use myEarthLink,
you must accept the cookie.